Shipping policy

Thank you for visiting and shopping at www.ExcelHats.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 5 business days.  Order cancellations requested after the order has been processed are subject to a 10% cancellation fee to cover processing costs.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping rates and delivery times vary depending on your country and shipping destination. The final shipping cost will be calculated automatically at checkout once your address is entered.

We work with multiple carriers to offer the best possible rates and delivery options based on your location.

Estimated delivery time: 7-20 business days

1. Please note that shipping estimates do not include order processing time.
2. Delivery times may vary due to customs, holidays, or unexpected delays.         

 Customs Duties, Tariffs and Taxes

www.ExcelHats.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

Damages

www.ExcelHats.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us @ customer@excelhats.com with detail information. 

Please save all packaging materials and damaged goods before filing a claim.

        Important Notice for U.S. Orders         

Some items in our store ship from international warehouses (including China).

For orders delivered to the United States, your package may be subject to import duties, taxes, or additional carrier fees upon arrival. These charges are determined by U.S. customs authorities and are not included in the product price or shipping cost shown at checkout.

Any such fees are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.

By proceeding with your purchase, you acknowledge and accept these potential charges.

Looking to avoid possible import charges?

Some products may also be available from U.S.-based warehouses, depending on stock and supplier availability.

Before placing your order, feel free to contact us through our Contact Us page with the product "Product ID", and we will gladly check whether a U.S. shipping option may be available.